world systems. Classification of hotels and rooms in different countries Types of hotel classifications

Accommodation in residential premises of hotels is not allowed. The Code now expressly states that living quarters in apartment building cannot be used to provide hotel services. Amendments to the Housing Code of the Russian Federation have been made federal law dated April 15, 2019 No. 59-FZ “On Amendments to Article 17 of the Housing Code Russian Federation". Valid from October 1, 2019).

In accordance with the Regulations on the classification of hotels, approved, hotels are classified according to star system: five stars, four stars, three stars, two stars, one star, no stars. That is, there are six categories in total. The highest is “five stars”, the lowest is “no stars”.

Classification is carried out by accredited organizations. Based on its results, a certificate of assignment to a certain category will be issued, valid for three years.

Star System

The Star System provides for six categories:

1. ***** "Five Stars",
2. **** "four stars",
3. *** "three stars plus",
4. *** "two stars",
5. ** "one star",
6. - no stars.

Hotel types

The regulations clearly set out the following types hotels

Hotel, hotel

This is a property complex that includes a building or part of a building, premises and other property in which accommodation services and, as a rule, catering services are provided, which has a reception service, as well as equipment for the provision of additional services.

Resort hotel, sanatorium, recreation center, tourist base, recreation center, tourist village (vacation village), holiday home, boarding house, etc.

These are accommodation facilities located in an area that has, among other things, natural healing resources ( mineral water, mud, climate and others). They provide health-improving services using the specified natural resources on their own base as additional services and have the opportunity and appropriate equipment for organizing sports and entertainment.

- type of hotels, the number of rooms of which consists exclusively of rooms of the "studio" and "apartment" categories.

Motel

Motel- a type of hotels with parking, providing hotel and other related services for the accommodation of motorists.

Apartment complex

apartment complex- type of hotels, the number of rooms of which consists of rooms of various categories with kitchen equipment and a full bathroom.

Apart-hotel Imeretinskiy

Park Hotel in Togliatti

Aquatel

Aquatel- aquatic view of hotels located in converted stationary floating vehicles on the water, but withdrawn from service.

Hostel

Hostel - type of hotels, including multi-bed rooms, but not more than 12 beds in one room, rooms for shared use by guests (living rooms, halls, breakfast rooms, etc.), the total total area of ​​​​which is at least 25 percent of the total total area of ​​​​the rooms, sanitary facilities, usually located outside the room, and providing catering services with a limited choice of dishes and (or) kitchen equipment, as well as additional services, if possible.

Farm Guest House

Farm Guest House(rooms) - a type of hotels located in rural areas, providing accommodation and catering services, mainly from products produced in a peasant farm.

Mountain shelter, hunter's house, fisherman's house, chalet, bungalow

These are isolated houses with kitchen equipment, located in a mountainous area, in a forest, on the shore of a reservoir.

Categories of hotel rooms

Suite category

A hotel room with a total area of ​​at least 75 sq. m, consisting of 3 or more living rooms (living room / dining room, study and bedroom) with a double bed measuring 200 × 200 cm and an additional guest toilet.

Category "apartment"

A hotel room with a total area of ​​at least 40 sq. m, consisting of 2 or more rooms (living room / dining room / and bedroom), with a double bed measuring 200 × 200 cm, with a kitchenette (electric stove / microwave oven, extractor hood, kettle, dishwasher / sink for washing dishes, set of dishes, refrigerator / mini-fridge).

Luxury category

A hotel room with a total area of ​​at least 35 sq. m, consisting of 2 living rooms (living room and bedroom), designed for one / two people

Junior suite category

1-room hotel room with a total area of ​​at least 25 sq. m, designed to accommodate one / two people with a layout that allows you to use part of the room as a living room / dining room / office.

Category "studio"

1-room hotel room with a total area of ​​at least 25 sq. m, designed for one / two people with a kitchenette (electric stove / microwave oven, extractor hood, kettle, dishwasher / sink for washing dishes, dishes, refrigerator / mini-fridge).

First category (standard)

Hotel room, consisting of 1 living room with one / two beds, with a full bathroom (bath / shower, washbasin, toilet), designed for one / two people.

Second category

A hotel room, consisting of 1 living room with one/two beds, with an incomplete bathroom (washbasin, toilet or 1 full bathroom in a block of 2-3 rooms), designed for one/two people.

Third category

Hotel room, consisting of 1 living room with the number of beds according to the number of residents, with an incomplete bathroom (washbasin, toilet or 1 full bathroom in a block of 2-3 rooms), designed for several people, with an area per resident 6 sq. m in hotels of year-round operation, 4.5 sq. m - in seasonal hotels.

Fourth category

A hotel room, consisting of 1 living room with the number of beds according to the number of residents, with a washbasin, designed to accommodate several people, with an area per resident of 6 sq. m in buildings of year-round operation, 4.5 sq. m - in buildings of seasonal functioning.

Fifth category

A hotel room consisting of 1 living room with the number of beds according to the number of residents, without sanitary equipment (toilets and bathrooms, showers for common use), designed for several people, with an area per resident of 6 sq. m in buildings of year-round operation, 4.5 sq. m - in buildings of seasonal functioning.
For a hostel, a room area is allowed at the rate of at least 4 square meters. m for 1 bed (1-tier or 2-tier, the distance from the upper back of the 2-tier bed to the ceiling is at least 75 cm.

See document:
"Regulations on the classification of hotels"

Accommodation facilities play a decisive role in the development of tourism and the formation of a competitive tourism product. The specificity of their activities lies in the fact that they provide tourists with a variety of services to meet the needs of tourists in accommodation, food, recreation, leisure, etc. The main (complex-forming) are accommodation (provision for use of special premises - rooms and related services) and food (as a combination of production, trade and service processes).

An accommodation facility, as defined by the WTO, is any facility (building, premises, etc.) that regularly or occasionally provides accommodation for tourists.

According to the standard international classification, all accommodation facilities are divided into two categories: collective and individual.

Collective accommodation facilities include hotels, establishments similar to hotels, specialized establishments and other accommodation facilities. In each of them, the number of seats must exceed the established minimum (for example, in the Russian Federation - at least 5 rooms, in Italy - 7 rooms). In addition, the accommodation facility must have a single management, and its management must be based on a commercial basis (payment for the provision of accommodation services and additional services provided).

The classic type of collective accommodation facilities is a hotel - an enterprise that provides people outside the home with a range of services, the most important of which are equally accommodation and food services. Hotels are characterized by the following specific features:

• have a unified leadership;
• · consist of numbers, the number of which exceeds a certain minimum;
• In addition to accommodation and housekeeping, they provide related and additional services;
• · all rooms are grouped into classes or categories depending on the available material and technical base and the services provided; are not included in the category of specialized institutions.

Hospitality enterprises are classified according to various criteria. The most used among them are the following:

• The level of comfort.
• · Room capacity.
• · Functional purpose.
• · Location.
• · Duration of work.
• · Provision of food.
• · Duration of stay.
• · Price level.

According to the location of the hotel can be:

• located within the city (in the center, on the outskirts). Almost all business hotels, luxury hotels, middle-class hotels are central;
• located on sea ​​coast. IN this case very important is the distance to the sea (50 meters, 100, 150, 200, 250, 300);
• located in the mountains. Usually these are small hotels in a picturesque mountainous area on a tourist route in the most convenient vacation spot. The mountain hotel, as a rule, contains the necessary equipment for summer and winter holiday its guests, such as climbing and ski equipment, lifts, etc.

According to the duration of the hotel are divided into:

• operating all year round
• working two seasons;
• single-season.

In terms of nutrition, there are:

• hotels providing full board (accommodation and 3 meals a day);
• hotels offering accommodation and breakfast only.

According to the length of stay of guests, hotels are distinguished:

• · for long stay of clients;
• for a short stay.

According to the level of prices for hotel rooms, they are classified into:

• budget (25-35 US dollars);
• economical (35-55 US dollars);
• medium (55-95 US dollars);
• first-class (95-195 US dollars);
• apartment (65-125 US dollars);
• fashionable (125-425 US dollars).

According to the regulations in force in the Russian Federation on tourism and hospitality, accommodation facilities include hotels, motels, youth hotels (hostels), rest houses, boarding houses, hotels with medical and health services. Classification of hotels (motels) with a capacity of at least 10 rooms is carried out by category.

• - logistics support;
• - the range and quality of the services provided;
• - level of service.

The state classification system divides accommodation facilities into three main types:

• - hotels, motels, etc. with more than 50 rooms:
• - hotels, motels, etc. with less than 50 rooms:
• - rest houses, boarding houses and similar accommodation facilities:

• - "Five Stars".
• - "four stars".
• - "Three Stars".
• - "two stars".
• - "one star".

Thus, hotel enterprises are classified according to various criteria, such as comfort level, room capacity, functional purpose, location, working hours, catering, length of stay, price level. Hospitality enterprises can also be classified according to their connection with special means of transportation (transport), by type of property, etc. However, the first place in the classification of hotels is undoubtedly the level of comfort.

In this article will be discussed about the features of the provision of services in hotels. The classification of hotels speaks about the quality of the rooms and the services offered.
Let's consider in more detail.
The hotel room belongs to the accommodation service. The premises are usually multifunctional. Different hotels have different categories of rooms. Regardless of the category, in each room are required: a chair or armchair, a bed (with clean linen), a table, a wardrobe designed for clothes, a wastebasket, lighting (at least general). In addition, there must be information about the hotel itself with an evacuation plan.
Other services are also possible, supplementing the required minimum: a swimming pool, conference rooms, sports equipment, dry cleaning, car rental, medical services, a hairdresser and more. It depends on how they are formed and decorated, what type of enterprise will be: flutel, flotel, botel, rotel, gostiny dvor, boarding house, hotel-garni, motel, etc.
For a more convenient definition, classification features have been created (classification of hotels). Let's highlight the most used ones.

1. Comfort levels - a complex criterion, its terms:
- condition: the area of ​​rooms, the number of single multi-room rooms, the number of suites, the absence or presence of communal amenities directly in the rooms;
- condition of inventory, furniture;
- catering establishments (their availability, condition);
- the state of the building itself, the arrangement of the territory adjacent to this building;
- technical equipment information support;
- Additional services.

Each state has a different approach to understanding comfort, so there is no single classification of hotels. However, there is a standard classification.

2. Number of rooms - the number of places that can be offered at the same time.
Generally accepted hotels are divided into:
- small - (up to 150 seats);
- medium (up to 400 seats);
- large (more than 400 seats).

3. Functional appointment - a decisive criterion, divided into two groups: target and transit. Transit (service during a short stop, with limited comfort) and target:
- business purposes, for servicing those on business trips;
- for recreation (usually resort).

4. Location and view from the room.

5. Duration of activity (year-round, seasonal).

6. Nutritional security:
- "all inclusive" (in addition to accommodation - four meals a day, drinks (including alcoholic ones);
- (in addition to accommodation - three meals a day);
- half board (in addition to accommodation - two meals a day);
- accommodation only, breakfast only.

7. Stay by duration:
- long;
- short term.

8. Price range:
- up to 35 ye - budget;
- up to 55 ye - economical
- up to 95 ue - medium;
- up to 195 ye first-class apartments;
- up to 425 ye - fashionable.

International classification of hotels.

1 star. Built from inexpensive materials, with the presence of furniture and equipment (beds, linen (set), bedside table, wardrobe, hangers, chairs, table, curtains (thick), glasses, ashtray, mirror, "clean" and "do not disturb" labels (required for any type of hotel) Rooms must be cleaned daily, linen must be changed every three days.If the hotel has more than 3 floors, an elevator or escalator is required.The number of showers and toilets is calculated one for 5 rooms.

2 stars. Built with functional materials (not necessarily expensive). Room size in squares: single - from 9, double - from 12, triple - from 16, quadruple - from 18. The minimum equipment is identical to the "1 star" category. A washbasin is required, half of the rooms have a bathroom. For the rest of the rooms, the shower and toilet are shared.

3 stars. Organically written out in architecture. Rooms and public spaces must have decorative elements. Bathrooms are equipped with appliances of average quality and cost, the floor and walls are covered with waterproof material, without flaws. An elevator is required (if more than 3 floors). Parking. In the rooms: telephone, TV, shower or bath (both hot and cold water), toilet. Equipment according to the category "2 stars". Room size in squares: single - from 10 and double from 14. On the territory - a cafe or restaurant. Linen in the room should be changed daily. Services: dry cleaning, iron, excursions, guide, translator.

4 stars. Organically written out in architecture. Stylish design. Construction Materials quality and expensive, as well as equipment and furniture in the rooms, which are in excellent condition. The area of ​​the rooms in squares: single - 16, double - 20. The equipment in the room corresponds to the first three categories, but the quality should be higher.

5 stars. The interior design is exceptional. In lobbies, halls and rooms - author's works, decorations, ceramics, tapestries. The atmosphere must be respectable. Equipment and public spaces, and rooms, and bathrooms, is made from the best materials, the character is exceptional, special and is in perfect, impeccable condition. The area of ​​single rooms is 18 squares, doubles - 25 squares. Bathroom from 5 square meters. Each room includes: washbasin, shower, air-conditioning bath; TV; telephone; refrigerator, bar, safe. Remote enhanced. Signaling. Furniture set: beds, chairs, armchairs, tables (written and coffee), in full height mirror, dishes (to the mini-bar), hygiene products, hair dryer, towels (bath, 4 pcs.), bathrobe, slippers. The hotels of the last two categories must have: a hairdressing salon, shops and kiosks, a business center, a swimming pool, a sauna, a medical center or an office, restaurants (several halls), bars, a nightclub. Daily cleaning (including linen change). Laundry (up to 12 o'clock), ironing (up to 1 o'clock), dry cleaning (up to 12 o'clock), secretarial and interpreter services, 24-hour currency exchange, car rental (parking and delivery of the car is carried out by staff), organized meeting and departure, booking seats in a restaurant, booking tickets, etc. The staff must speak at least one foreign language.

The classification of hotels by stars has an alternative (alternative system). Accordingly, "star rating", starting from five stars: Superior Deluxe, Moderate Deluxe, Superior First Class, First Class, Limited-Service First Class, Moderate First Class, Superior Tourist Class, Tourist Class, Moderate Tourist Class.

Depending on the form of ownership, the following hotels are distinguished:

1) are in municipal ownership;

2) privately owned;

3) departmental;

4) mixed ownership;

5) belonging to public organizations;

6) created with the involvement of foreign capital.

Depending on the price per room, hotels can be distinguished:

Budget;

Economy class;

Medium;

first class;

Apartment;

Fashionable.

By location:

1) located within the city;

2) located on the coast of the sea (remoteness from the sea plays a big role);

3) located in the mountains.

Comfort level:

General characteristics of all available rooms (room area, number of single, multi-room rooms);

Technical condition of furniture, inventory;

Availability and conditions in restaurants, cafes, bars;

Architectural and technical condition of buildings;

Arrangement of both the hotel territory and the adjacent;

Technical equipment of the rooms and the entire hotel as a whole;

Additional services.

Depending on the capacity, hotels are distinguished:

1) small sizes (up to 100 numbers);

2) medium sizes (from 100 to 300 numbers);

3) large sizes (from 300 to 1000 numbers);

4) gigantic sizes (more than 1000 numbers).

Depending on the duration of the hotel are:

Year-round;

bi-season;

Single season.

Depending on the food provided, there are:

Full board (accommodation and three meals a day);

Accommodation and breakfast only.

Depending on the length of stay of hotel guests, there are:

Designed for a long stay guest;

Designed for a short stay of the guest.

Depending on the functional purpose:

1) target hotels, which include:

a) business hotels;

b) hotels for recreation;

c) transit hotels intended for short-term stops;

d) hotels intended for permanent residence of guests.

Depending on the type of construction and the material used for construction, the following hotels can be distinguished:

Frame;

Monolithic;

Block.

Classification of accommodation facilities:

1) collective accommodation facilities - an enterprise that has a single management apparatus and constantly provides visitors with accommodation and accommodation services in rooms (the number of rooms must be more than ten);

2) individual accommodation facilities, which include apartments, rooms in apartments, houses for rent.

Collective accommodation facilities are divided into two large subspecies:

1) hotel-type enterprises - buildings in which the number of rooms exceeds 100. Hotel-type enterprises have the following significant differences:

a) size (less than 100 numbers, from 100 to 300 numbers, over 300 numbers);

b) luxury hotels, first class hotels and economy class hotels, depending on the level and quality of service;

c) type of management;

2) specialized enterprises - objects that specialize not only in accommodating customers, but also performing some other specialized function.

The following specialized accommodation facilities are distinguished:

Institutions intended for the improvement of their guests (sanatoriums, dispensaries);

Rest houses, labor and recreation camps, tourist, sports bases, recreation centers;

Tourist parking;

Transportation of both land and water type, adapted for overnight accommodation;

Camping.

The above parameters play an important role in the classification of hotels.

Currently, the following typology of hotels is used all over the world:

1. Hotel. One type of enterprise. Usually located in a big city. The hotel offers a wide range of services provided by a large staff of staff

2. Luxury hotel. An enterprise located in the city center with a small number of rooms. Mainly located in the center big city with a developed economy. Characterized by the presence of a good staff that can satisfy the needs of the most demanding guest. The price of a room is usually very high, as the hotel provides all possible types of services.

3. Middle-class hotel, an enterprise located in the city center or city limits, with a capacity larger than a luxury hotel (400–2000 seats). It includes a fairly large list of services, which is why the prices are not lower than a luxury hotel. Designed to accommodate businessmen, individual tourists, participants of congresses and conferences. Highly qualified staff performs all types of services.

4. A resort hotel (resort hotel) is located in a resort area, near lakes, mountains, oceans, etc. It offers a full range of services, including here you can even get a complex of special medical care and diet food.

5. Private hotel. In terms of capacity it small sizes located in suburban and rural areas. These hotels are also called bed and breakfasts because the service usually includes breakfast and an early dinner at home. The services of such hotels are often used by businessmen and route tourists striving for home comfort.

6. Hotel-apartment - from small to medium size, with a capacity of up to 400 beds. Located in big cities big amount visiting citizens. They are similar to apartment-type hotels, used as temporary housing. Designed for family tourists and businessmen, businessmen staying for a long time. The price depends on the length of stay. Average level of service (self-service).

7. Motel. Hotels of this type, as a rule, are located outside the city, near highways; these are medium-sized enterprises with a capacity of up to 400 beds. Due to the small number of staff, such hotels are characterized by an average level of service. The number of staff is small.

8. Economy class hotel. Enterprise of medium capacity, approximately 150 seats. Located close to highways, in rural or suburban areas. This type of hotel has a limited range of services, they are characterized by simple and fast service. The main contingent is businessmen and individual tourists (travelers) who want to save on accommodation.

9. Fleitel is an air hotel, or, as it is also called, a “flying hotel”. Extremely rare, expensive and not numerous type of hotels. Equipped with an airstrip.

10. Flotel - a large floating hotel, it is also called a "resort on the water", providing tourists with a first-class vacation. The hotel offers comfortable rooms, a large number of services, such as diving equipment, a swimming pool, water skiing, libraries, gyms, scuba diving and spearfishing. The rooms are comfortable, equipped with telephones, faxes, TVs, etc.

11. The apart-hotel consists of several apartments, the price of which does not depend on the number of guests living in them. Based on self-service (guests cook their own food).

12. Gostiny Dvor has simple maintenance. Be sure to have a restaurant or bar.

13. Bungalow - a small building made of light materials, designed to accommodate tourists.

14. Camping - places to stay overnight, often in tents or summer houses. Clients - auto-, moto-, cyclists.

15. Rotel - a mobile hotel, consisting of specialized trailers with several compartments separated from each other, equipped with sleeping chairs. The compartments also have a locker room, a refrigerator, a toilet.

16. Botel - a small hotel located on the water. It is a converted sailing vessel.

17. Aquatel - a fixed ship, not suitable for its intended use and used as a hotel.

By location, hotels are divided into:

1) central hotels are located in the center of the city, convenient for visiting guests both on business and for the purpose of entertainment. They can be designed for short-term and long-term residence. It offers a wide variety of services and living conditions. Typically, hotels have restaurants, cafes, bars, lounges, ballrooms, clubs;

2) resort hotels. Their construction began to grow with the development of rail transport. Residents of cities rush to exotic regions during the holidays. At first, these resort hotels were seasonal. But when cars and planes made even remote regions quite accessible and people began to travel more often, many resorts became year-round. Some of them have a sports bias (the list of services includes water skiing, golf, fishing), others specialize in family vacations;

3) airport hotels do not complain about the lack of customers, since many passengers pass through airports - business travelers and vacationers (both singles and in groups). In such hotels, some stop because they arrived on a late or early flight, others because they make a transfer. Airport hotels are full-service (with a capacity of 200-600 rooms). Due to the fact that many guests have difficulty adjusting to the time zone, hotels are forced to extend the opening hours of restaurants, bars, cafes, room service, in general, to work around the clock. To attract business people, some hotels began to equip special meeting rooms;

4) motorway hotels became popular in the 1950s and 1960s. Hotels of this type are necessary for Americans in connection with the development of the automotive industry. They needed a comfortable and inexpensive shelter for the night, just to come, rent a room and park their car under its windows. Over time, some amenities have been added, such as restaurants, swimming pools, games rooms, lounges, satellite TV. Such hotels are usually located on the outskirts of large and small cities;

5) casinos - hotels are located in one of the centers of the gambling business.

According to the type of hotel service, there are: economy class, long-term accommodation and apartment hotels.

a) full service They offer a full range of services, amenities and comfort. In such hotels there are also restaurants, cafes, bars, lounges, banquet halls, conference halls. For business people there is a business center, fax, computer modem;

b) budget hotels and economy class hotels offer clean and spacious rooms without frills. This type of inn became popular and focused on lodging for the night rather than eating guests. In such hotels there are no restaurants at all, the only thing they can offer is breakfast (tea or coffee with a bun);

c) long-stay hotels are focused on long-stay guests. But if they have free rooms, then they accept guests for a short time. Guests who rent rooms for a long time receive a discount depending on the length of their stay. The clients of such hotels are mainly businessmen and technical intelligentsia or families who have changed their place of residence. Such hotels are equipped with a kitchen with a stove and cooking utensils. Guests are offered free breakfast and evening cocktails. Some hotels have a business center and lounges;

d) apartment hotels offer home conditions to their customers who are in their city for different reasons. They have an additional area in the form of a living room with upholstered furniture, and small kitchen with food storage.

To date, there are about 30 various systems hotel classification. Each country, as a rule, has its own standards based on cultural and national characteristics.

The most common classifications are:

1) star system. Hotels are divided into categories from one to five stars. The more stars, the more services the hotel provides;

2) letter system. Hotels are divided into four categories, denoted by the letters A, B, C, D;

3) a system of crowns (or keys);

4) point Indian system. Points are given by an expert commission.

In many European countries, as well as China and Egypt, as in Russia, a star hotel classification system is used:

1. One star hotel. These hotels are mostly used by solo travelers. Travel companies almost do not offer such hotels for accommodation. These hotels are usually located on the outskirts or near the center. This is usually a very small hotel (six to ten rooms), which is served by one family. No food is provided here.

2.Two-star hotel. Travel agencies offer such hotels when a tourist needs only bed and breakfast. Sometimes the level of two stars implies the presence of amenities (shower and TV). Breakfast is usually included.

3. Three-star hotel. Such hotels are optimal choice for the majority of travelers. They are the most common throughout the world. The rooms of such hotels are equipped with all amenities (telephone, TV, possibly a mini-bar). The service of hotels in different countries of the world can differ significantly from each other.

4. Four star hotel. These are hotels high level service. They are distinguished by an increased level of comfort and a good location. They are mostly located in the city center. In hotels of this category, as a rule, there are many additional free services. Possibility of unlimited access to the gym, swimming pools. In a four-star hotel, the room looks like an ordinary living room with standard household appliances.

5. A five-star hotel is a city with the infrastructure necessary for life. In such hotels there are several restaurants, bars, a nightclub and shops, as well as hairdressers and laundries, fitness and business centers, swimming pools and beauty parlors. The rooms of a five-star hotel should have a complete set of necessary cosmetics in the bathroom, slippers in front of the bed, mini-bar, telephone, color TV, air conditioning and other luxury items that make life easier.

In Greece, the letter classification system is: A, B, C, D. Category A corresponds to a four-star hotel, category B - to a three-star hotel, C - to a two-star hotel, category D - to a hotel of the highest category. The UK is characterized by the system of "crowns", which is considered the most correct. This classification was proposed by the Association of British Travel Agents. On the facades of hotels, not stars are depicted, but crowns. To find out the category of the hotel, you need to subtract one from the total number of crowns:

1) budget hotels (one crown), they are located in the central part of the city and have a minimum of amenities;

2) tourist class hotels (two crowns) have a bar and a restaurant;

3) middle-class hotels (three crowns) have a high level of service;

4) first class hotels (four crowns);

Table 2.2

The number of rooms is the total number of rooms different levels comfort at the disposal of the hotel management or hotel chain management.

There are various criteria that are taken into account when classifying hotel rooms:

1) the number of seats in the room. There are single, double, triple rooms, etc. Two guests can live in a double room at the same time. A double room can have two beds, which can be either next to each other or separated from each other, or have one double bed, which is intended for married couples;

2) the number of rooms in the room. The number may consist of one, two, three rooms;

3) depending on the purpose, there are:

a) business class rooms. Their clients are people who are on business trips and business trips. The difference between these numbers from others is that they contain such obligatory office attributes as a desktop, telephone, fax, computer;

b) rooms-apartments. Consist of two, three, four rooms. These rooms usually accommodate couples for a long stay. The rooms have a kitchen;

c) economy class numbers. Designed for a different contingent of guests. They have a modest decoration and a minimum set of necessary amenities (beds, bedside tables, table, chairs, wardrobe). Outside the room there is a shower, bathroom, toilet, refrigerator, TV. Such rooms have a low price;

There are additional services provided by hotels (laundry, room service for food and drinks, watching cable TV programs, using a safe).

The classification of hotels determines the place of a particular hotel in the hotel services market, makes it easier for clients and professionals to get an idea of ​​the guaranteed range of services that can be provided by a hotel of a certain class. Hotels are classified on the basis of their certification, which, in turn, can be carried out both nationally and internationally.

Currently, there are more than 30 hotel classification systems in the world. Each country has its own national standards. They can be grouped into two main groups: European , which is based on the French national system, and score , which is based on the Indian national system (predominant in Asia and Africa). The most common classification systems are:

• star system is a European classification system based on the French national system classification, which is based on the division of hotels into categories one out of five stars. The level of stardom is directly proportional maximum level comfort that the hotel is able to provide to its customers. Such a system is used in France, Austria, Hungary, Egypt, China, Russia, Brazil and a number of other countries.

One star hotel. Such hotels are usually located on the outskirts, or near the center, but in an unattractive place. As a rule, this is a very small hotel, with 6-10 rooms, which is served by one family. Meals are not expected here, entry after one in the morning is prohibited. The small room has two beds, a bedside table and a chair.

Two star hotel. These hotels have more amenities. Travel agencies offer accommodation in such hotels most often on excursion routes, when the tourist needs only bed and breakfast. Furnishings in the room - bed, table, chair, possibly a sink. Sometimes the level of two stars implies the presence of amenities in the form of a shower and a TV, for the remote control, from which you have to pay. There are no entry restrictions at night. Breakfast is usually included.

Three star hotel. This is the most common type of hotel in the world. The room of such a hotel should have all the amenities: telephone, TV, possibly a mini-bar. Rooms are single and double as with one large bed, and with separate. There are triple rooms for parents with a child: usually a double room with an extra bed or a sofa bed. The service of hotels in different countries of the world can differ significantly from each other. For example, in Europe, a three-star hotel has fewer services than Greek three-star hotels. They have certain patterns: usually, the higher the comfort and the more additional services provided, the farther from the center the hotel is located.

Four star hotel. These are hotels with a high level of service, designed for people whose earnings are average and above average by European standards. A four-star hotel is distinguished by an increased level of comfort and a good location; it can be located in the city center or on the first line of the beach. There must be secure parking. Large hotels have their own taxis and minibuses. This category includes many additional free services, the ability to use gyms, courts and swimming pools and various hotel shows, such as discos. In a four-star hotel, the room is furnished like an ordinary living room, with standard household appliances. Color TV with remote control, refrigerator, minibar, air conditioning, security system, mini-safe, be sure to phone with access to long-distance. Some hotels provide a heat press for ironing, and there is a light remote control system. In such hotels, you can order both a standard single or double room, and rooms with an improved layout, which includes not only a bedroom, but also a living room or kitchen.

Five star hotel is a city with all the necessary infrastructure for life. The hotels have several restaurants (with European and national cuisine), bars, night club and shops. As well as hairdressers and laundries, fitness and business centers, swimming pools and beauty parlors. The rooms in them are very different: from single rooms with one bed to multi-room apartments. The most modest room in a five-star hotel is a single room with one double bed. This is followed by doubles, they come in two varieties: with two beds or with one large. Higher in rank is a double room, which may be two stories, usually with a bedroom or bedrooms upstairs. There are bunk rooms, which include 2-3 bedrooms, a couple of living rooms and offices, and rooms for servants or guards. For business people, some five-star hotels have business rooms - with multi-line telephone, computer, fax and meeting room. Any room in a five-star hotel should have a complete set of necessary cosmetics in the bathroom, slippers in front of the bed, mini-bar, telephone, color TV, air conditioning and other luxury items that make life easier.

• crown system

The crown system is common in the UK. To move on to the usual stars, you need to subtract one from the total number of crowns, i.e. in comparison with the pan-European star, the crown is one unit higher.

• letter system

The letter classification system is used in Greece (although the usual stars can be seen on the facades of hotels.) According to this system, all hotels are divided into four categories: A, B, C, D. The highest category of hotels is designated de luxe and corresponds to a five-star level, hotels of category A - four-star level, B - three-star, C - two-star, D - one-star hotel level.

• category system

The system of categories is typical for Italy and Spain. In Italy, hotels are classified into three categories: the first category can be conditionally classified as four-star; the second - to the three-star, the third - to the two-star. There is a gradation of accommodation facilities by category:

Hotel-type houses, bungalows, apartments, etc.

– from 1 to 4 stars;

Inns - from 1 to 3 stars;